Returns

Returns


Cstownlashes is committed to ensuring your safety and satisfaction. Due to the nature of our product, we do not offer refunds or exchanges, except if the item is defective, damaged or if you receive the wrong item. Please contact us within 14 days of receiving your order. Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products,sale items or free gifts.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Submit Return Request
To start a return, you can contact us at eyelashes@cstown.com or your private sales representative, indicating your Name, Order Number, and A Photo of The Product. We will help you with every step you need to do for a return.

Approval& Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days.